Privacy Policy

We abide by the following GDPR rules to protect your privacy:

• We do not collect more information than is necessary.
• We do not use your data for purposes other than those specified.
• We do not keep your data if it is no longer needed.
• We do not spread or sell your data to third parties.
• We collect data on the basis of "legitimate interest" only.

Data Controller

We process Personal Data both as Processor and as Controller as defined by the GDPR. For some activities we may rely on external processors (as described under "Information security").

You can contact us at any time to request:

• Access to the Personal Data we have about you.
• Correction of any Personal Data we have about you.
• Deletion of any Personal Data we have about you.

What Information We Collect

Website usage

You can visit our websites without telling us who you are or revealing any personal information about yourself. The only information we gather during general browsing — aside from the IP address — is mostly anonymous traffic data including browser information, device information, and language.

Collection of personal data

While you can use our website without giving out your personal information, once you sign up, request information, provide feedback, or subscribe to an electronic mailing list, you will be asked to provide personal information. The information you provide (such as your name, email address, organisation, etc.) will be processed and stored so that we can contact you and respond to your request, or allow you access to our services. The information is collected only with your knowledge and permission, and is kept in various databases and mailing lists.

Online bookings

If you book something using the website, you may be asked to provide your credit card details. These details are transferred to and handled by our online payment service (Stripe), hosted outside our control. Credit card information is not retained by us at any stage of any transaction.

Information from other sources

We might receive information about you from other sources — for example a face-to-face meeting, an introduction from a third party, or an event you attended. You may also provide us with your personal data by corresponding with us by mail, live chat, phone, video conference, or otherwise. Before any information is added to our databases or mailing lists, you will be asked for your explicit consent.

Job applications

Where an application is made by an individual for employment with us, the data will be stored in an electronic database and retained according to our data retention policy.

Photography and video

We reserve the right to use photographs, artwork, and similar media of our customers on our website and in any of our future publications, where appropriate consent has been given.

How We Use the Information

We use Google Analytics and browser cookies to improve our service, your experience, and to understand how the website is used. The information gathered anonymously during general browsing is used to provide an overview of how people are accessing and using the website — we do not use it for profiling, marketing, or any additional purpose.

We use your personal data to contact you:

• For our own internal records.
• In response to a request or purchase from your side.
• To send you a newsletter, document, or other relevant resource.
• To invite you to be involved in activities.
• To inform you periodically about changes in our offers.

Information Security

We take care to ensure the security of your personal data. We do not sell or share any personal data with third parties except when it's necessary to complete our functions.

Personal data is not used in ways other than as set forth in this privacy policy or in ways to which you have explicitly consented.

Our staff who have access to, and are associated with the processing of, personal data are obliged to respect the confidentiality of business matters, including personal data.

Our website is secure, encrypted, and professionally managed to the highest standards. All necessary measures are taken to protect personal data against theft or compromise according to industry practices.

The website may provide links to our other websites and includes plug-ins for our social media pages (Facebook, LinkedIn, X, and so on). Once clicked, you will be taken to a different website with its own privacy policy that you should consult. We are not responsible for the privacy practices or the content of those sites.

Information Sharing and Disclosure

We do not disclose your personal data except in the limited circumstances described below:

• With your consent or at your direction — we may share or disclose your information at your request.
• Legal process or enforceable governmental request — we may share or disclose your information to comply with a law, regulation, legal process, or governmental request.
• To detect, prevent, or otherwise address fraud, security, or technical issues.
• Non-personal, anonymised, aggregated data — we may share or disclose this information as part of a project, research, or collaboration that serves our business.

Correction and Deletion

Providing personal data on our website is optional. You can choose not to provide personal data; this will allow you to browse and use the website, but you will not be able to carry out certain actions (such as logging in or making a purchase).

If you are a registered user of the website with a login, we provide you with tools and account settings to access the personal data you provided to us.

If you are not a registered user but we hold your personal data, you can contact us and request an electronic version of all the personal data we have about you.

If you do not want to receive emails or to be contacted by us in any way, all marketing emails sent by us contain a link to unsubscribe automatically. You can use this link, or you can contact us to issue a request via the Contact Form.

If at any point you wish for us to delete information about you, you can contact us via a similar link in the emails to issue a request for secure deletion, or you can contact us using the Contact Form.

Where a commercial transaction has taken place, or where other information has been supplied (such as a job application), we reserve the right to retain the information for any accounting, legal, or safeguarding reasons.

Data Retention

We retain personal data for as long as a user account is active, or otherwise for a limited period of time, as long as we need it to fulfil the purpose for which we collected it and where there is legitimate interest.

Changes

We reserve the right to change this Privacy Policy. All changes will be available on the website.